Tracking is not a customer-service extra. It closes the loop between warehouse execution and transportation.
Why it matters
Warehouse performance is a system: receive, store, pick, pack, ship and track. If one step is invisible, the others compensate with overtime and safety stock.
What to do next
Map the current flow, pick one KPI, and instrument it in WMS360 so the team can see progress during the shift — not in a month-end slide.